FTMO is dedicated to delivering high-quality online foreign exchange and
commodity services to global institutions and retail clients. As a reputable
long-term financial company, we utilize a multi-bank quotation terminal that
offers competitive quotes, rapid transaction execution, and flexible
leverage options. Before opening a real trading account with FTMO, please
ensure that you have reviewed and understood the following legal declaration
documents.
Hedging Policy
We implement a tailored hedging policy for each customer’s order, utilizing
a "direct injection" approach into the international market, commonly
referred to as Straight Through Processing (STP). In certain instances,
customer orders may be relayed to the international trading market through a
traffic provider with equivalent transaction volume for hedging purposes.
This practice helps mitigate the risk associated with customer orders that
may be contrary to market movements. Our team continuously monitors the
connection between customers and liquidity providers, promptly addressing
any irregular quotations to maintain the stability and integrity of our
quotation system. Such anomalies often arise from substantial orders in
specific currencies or equity indices, which may exceed the capacity of a
single liquidity provider. To minimize counterparty risk, FTMO selectively
partners with first- and second-tier traffic providers.
Deposit of Client Funds
All client funds are securely held in a segregated account that is entirely
separate from our operating funds. FTMO adheres strictly to the customer
fund segregation system and complies fully with relevant regulatory
requirements. All client funds are subject to daily review and
reconciliation by our banking partners. It is important to note that client
deposits may be utilized to meet the obligations of the contracting party
for sufficient deposits during transactions; however, these funds will not
be allocated for operational expenses such as rent, utilities, or employee
salaries.
Margin Call
FTMO employs an automated "margin call" mechanism designed to help customers
mitigate the risk of their account funds becoming negative. To maintain open
positions or engage in normal trading, your net equity must remain above 50%
of the required position margin. Should your net equity fall below this
threshold, your most unprofitable position will be liquidated. Prior to any
forced closure, a warning notification will be sent to your trading platform
when equity declines to 80% of the required margin, indicating that your
account has reached a critical warning level. Market fluctuations,
particularly during the release of significant data, may exacerbate
potential losses. In such instances, the automated margin call mechanism
serves to protect both customers and liquidity providers. Holding positions
over the weekend may expose you to additional risk, known as "price gap,"
which could lead to net equity falling below the required margin and
triggering the margin call.
Complaint Handling
Should you feel the need to file a complaint with FTMO, please do not
hesitate to reach out to us.
Fair Use Policy
FTMO is committed to providing exceptional service and a high-quality
trading experience while maintaining our integrity. If deemed necessary, we
reserve the right to control or restrict your access to our services based
on reasonable grounds.